What Is the Truist Bank TCPA Class Action Settlement?
The Truist Bank TCPA class action settlement resolves claims that Truist Bank made prerecorded phone calls to consumers’ cell phones about accounts that did not belong to them, allegedly violating the Telephone Consumer Protection Act (TCPA). If eligible, individuals can receive an estimated $440 payment per qualified call received during the relevant period.
Who Qualifies as an Eligible Class Member?
To be eligible for the Truist Bank TCPA class action settlement, applicants must meet all of these criteria:
- Received a prerecorded call from Truist Bank regarding an account not belonging to them.
- The call occurred between February 10, 2019, and August 31, 2022.
- The phone number was assigned to cellular telephone service in the United States at the time of the call.
- Was the subscriber or regular user of one of the 5,998 specific phone numbers identified through litigation call records.
- Received either a notice by mail or email about the settlement. Notice recipients are very likely eligible class members.
How Was the Eligible List Compiled?
Call records obtained during the lawsuit specifically identified each qualifying phone number. Only those numbers included in these records—5,998 total—are eligible for compensation. This means if no notice was received, it is unlikely that an individual is part of the class unless their phone number appears in the legal records.
What Do Eligible Class Members Receive?
Each eligible class member is expected to receive a direct cash payment. The current estimate is about $440 per class member, depending on the number of successful claims and after deductions for legal and administrative costs.
How Will Payments Be Made?
- No claim form is required for most. Class members who do not opt out will automatically receive payment at the address associated with their notice or via instructions provided in their communication.
- If any checks remain uncashed after the first round, a second payment may be made to those who cashed their initial payment, provided the additional distribution is $10 or more per person.
- Any unclaimed funds after the second distribution will go to the National Consumer Law Center or Legal Aid of North Carolina, pending court approval.
Key Deadlines
- The deadline to exclude yourself or object to the settlement is September 8, 2025.
- Final settlements are distributed after court approval and completion of all administrative processes.
What If No Notice Was Received?
Those who did not receive a settlement notification may check eligibility using the official settlement website or by contacting the settlement administrator. Only those whose numbers are among the identified 5,998 cell phone numbers will qualify, regardless of claim submission.
What Rights Do Eligible Members Have?
By participating in the Truist Bank TCPA class action settlement, eligible class members give up the right to bring individual claims related to the alleged calls and will be bound by the settlement terms.
For the latest updates, always refer to the official Truist Bank TCPA class action settlement website and comply with posted instructions for class members. Those who fit the above criteria should expect automatic payment with no further action required unless a mailing address update is necessary or an exclusion is desired.
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